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SALES ARE FINAL:
All orders are non-returnable, exchangeable or refundable.
Please make sure you order a current sample prior to purchasing.

ORDERING TILE & TILE SAMPLES:
 A certain amount of shade and texture variation may occur due to the inherent conditions of glass mosaic tile. This is not considered a defect in materials. We STRONGLY recommend obtaining a current sample prior to placing your tile order. Tile color and texture cannot be determined from looking at an online picture. In addition, one picture does not accurately show how the tile will look from all angles. Tiles may vary in shade and texture from samples depending upon dye lots, patterns, the manufacturing process, etc. We are not responsible for differences in tile samples received from other sources. If your tile selection has  patterns, textures, colors, iridescence, etc., that cannot be seen in it's entirety from a 3x3 sample swatch, please order a full sheet in order to see the overall look.
**Please order sufficient tile to complete your project.**
It is an industry standard to order a minimum of 10% extra tile for your project. Dye lots are subject to change. If you need to place a reorder due to insufficient supply, your original dye lot may no longer be available & you may receive a dye lot that does not match the original.
Tile photos may be reduced or enlarged to show tile detail, or the overall pattern of the tile.

LEAD TIMES:

Generally, in stock orders take 24-48 business hours to process and delivery is 3-5 business days after shipping. Lead times are estimates and are subject to change. We try to be as accurate as possible, but there will be times when it will take longer than expected. We are not responsible for costs or inconveniences incurred due to delays. We will notify you of the delay as soon as possible. If you need expedited shipping, please call for a quote prior to ordering.

SHIPPING CHARGES:

Items listed as "including shipping" refer to shipping addresses in the continental US, excluding Hawaii and Alaska. All other areas, please call for a custom shipping quote. Broken box fees, freight charges, pallet costs, residential delivery charges, etc. may be additional.  You will be notified of additional costs prior to your order shipping. Items not listing shipping charges must be custom quoted.

INSPECTION & ACCEPTANCE:

Please open and examine your entire order as soon as you receive it to verify the quality and condition. If you've ordered a tile that is obscured by paper, remove part of the paper from the face of the tile, to make sure you have received the correct material.
Our tiles are well packaged when shipped. Although it is rare, damages may occur.
Damages and/or discrepancies must be reported within 3 days of receipt of materials.
Installation of tile constitutes acceptance of the entire tile order.
If your product arrives damaged, contact us by phone immediately so that we can assist in filing a damage claim with the shipper. If there are shipping damages, please save the box and shipping materials the package arrived in.  If a product is found to be defective during the inspection, Modern Tile Studio, Inc. will, at its option, replace the product or refund the purchase price. Modern Tile Studio, Inc.'s obligation is limited to the replacement or refund referenced above. Purchaser is responsible for all other costs. Such costs may include, but are not limited to: shipping, delivery, handling, installation, etc. Please do not return tile directly to the distributor. Sales are final and you will incur return shipping charges to ship the tile back to you. A certain amount of shade and texture variation may occur due to the inherent conditions of glass mosaic tile. This is not considered a defect in materials.  The warranty period ends upon satisfactory inspection of the product for damages and there are no warranties on the product after inspection.  Recommendations of fitness for a particular purpose are made by the tile manufacturer or distributor and repeated by Modern Tile Studio, Inc. on this site. The company makes no warranty regarding fitness for a particular purpose. This warranty replaces all other warranties, express or implied. Modern Tile Studio, Inc. makes no express warranty beyond that stated here.

Privacy

We value our customer's privacy and do not share your information, unless it is necessary for the processing of your order.

Call toll-free for customer service: 1 877-442-4142